Thank you for this article. I was wondering, how do you determine which of the email addresses of the contact has bounced, so only that particular email address will be opted out and corrected?
Do you mean you have contacs with multiple email addresses (email1, email2, email3 fields)?
Because as far as I know, the email communication in D365 Marketing typically defaults to the primary email field (email 1) for sending marketing emails.
This means when contacts experience a hard bounce, it is their primary email address that will be bounced, and accordingly opted out in my solution.
Indeed, we have many customers using multiple email addresses for contacts, and CIJ gives users the ability, from the UI, to choose which email address to send to (in the settings of an email step within a real-time journey). However, this week I received advice to add the bounced email address to my custom trigger, which might allow me to check from a cloud flow which of the contact's email addresses it is.
Well, in my B2B hard bounce solution, the approach is to create a follow-up task for every hard bounce, and that task is linked (Regarding) to the contact who experienced the hard bounced. However, the solution does not cover taking into consideration CRM contacts with more than an email address, so there is no "View" for the business team to check which email was hard bounced.
Let me think and check out if there is anything can be done for the challenge you are facing. I will get back to you for any new updates.
Today I've been able to extend my cloud flow and check which of the email addresses bounced. This particular email address will be deleted by the cloud flow now, the other email adress will be kept.
Hi Siraj,
Thank you for this article. I was wondering, how do you determine which of the email addresses of the contact has bounced, so only that particular email address will be opted out and corrected?
Best regards,
Suzanne
Hi Suzanne,
Do you mean you have contacs with multiple email addresses (email1, email2, email3 fields)?
Because as far as I know, the email communication in D365 Marketing typically defaults to the primary email field (email 1) for sending marketing emails.
This means when contacts experience a hard bounce, it is their primary email address that will be bounced, and accordingly opted out in my solution.
Hi Siraj,
Indeed, we have many customers using multiple email addresses for contacts, and CIJ gives users the ability, from the UI, to choose which email address to send to (in the settings of an email step within a real-time journey). However, this week I received advice to add the bounced email address to my custom trigger, which might allow me to check from a cloud flow which of the contact's email addresses it is.
Yes got your challenge Suzanne.
Well, in my B2B hard bounce solution, the approach is to create a follow-up task for every hard bounce, and that task is linked (Regarding) to the contact who experienced the hard bounced. However, the solution does not cover taking into consideration CRM contacts with more than an email address, so there is no "View" for the business team to check which email was hard bounced.
Let me think and check out if there is anything can be done for the challenge you are facing. I will get back to you for any new updates.
Today I've been able to extend my cloud flow and check which of the email addresses bounced. This particular email address will be deleted by the cloud flow now, the other email adress will be kept.